Terms of Service

These Terms govern your use of the Basecase platform operated by Basecase, Inc. By creating an account or using the service, you agree to them. If you are agreeing on behalf of a company, you represent that you are authorised to bind that company, and “you” refers to it.

Basecase extracts data from commercial real estate documents — rent rolls, operating statements, and similar records — and uses it to populate an institutional underwriting model. We provide the software, the extraction, and the model. We do not provide the underlying property data, and we do not participate in your transactions.

We may change, add to, or discontinue features. If we discontinue something you depend on materially, we will give reasonable notice.

You are responsible for the security of your account credentials and for all activity that occurs under your account. Notify us promptly if you believe your account has been compromised. Accounts are for named individuals; do not share credentials.

Paid plans are billed in advance on a recurring basis through Stripe. Deal allowances reset according to your plan. Fees are non-refundable except where required by law, and deal credits already consumed are not restored when a deal is deleted.

You may cancel at any time; access continues through the end of the paid period, after which the account reverts to the free tier. We may change pricing with notice before your next renewal. See pricing for current plans.

You own what you upload. Documents you provide, and the underwriting outputs generated from them, remain yours. We claim no ownership over them.

You grant us a licence to host, process, and display that content in order to provide the service to you. You also grant us a perpetual, non-exclusive licence to retain and use de-identified, aggregated data derived from processed documents — property characteristics, unit mixes, rents, operating expense lines, and underwriting assumptions — to operate and improve the service, including to provide market benchmarking to our customers.

That licence is limited in two ways that matter. It does not extend to resident names or other personal information, which we remove on the schedule set out in the Privacy Policy. And it does not permit us to identify you as the source of any particular data point to another customer.

You represent that you have the right to provide the documents you upload, including any third-party information they contain.

You agree not to:

• upload documents you lack the right to share with us;
• attempt to access another customer’s data;
• reverse engineer, scrape, or resell the service or the underwriting model;
• use the service to build a competing extraction or underwriting product;
• upload malware, or use the service to violate any law.

Basecase produces financial models, not advice. Nothing the platform generates is investment advice, lending advice, an appraisal, a valuation opinion, accounting advice, tax advice, or legal advice. We are not a broker, adviser, appraiser, or fiduciary, and no such relationship is created by your use of the service.

Underwriting outputs depend entirely on the assumptions supplied and the accuracy of the source documents. You are responsible for independently verifying every figure before relying on it for an acquisition, financing, disposition, or any other decision — and for any decision you make.

Document extraction is performed by automated systems, including AI models, and will sometimes be wrong. Formats vary, source documents contain errors, and no extraction method is perfect. This is why the platform shows you the parsed rent roll and operating statement for review before the model runs.

We make no warranty that extraction is complete or accurate. Reviewing the parsed output is your responsibility, and it is the step that makes the rest of the model trustworthy.

The platform, the underwriting model template, our software, and our branding are owned by Basecase and protected by intellectual property law. Downloading a populated model for your own deal use is permitted and expected; redistributing the model template itself as a product is not.

We treat the documents and deal information you upload as confidential. We do not disclose them to third parties except the service providers listed in the Privacy Policy, or where required by law. If we receive a legal demand for your data, we will give you notice unless legally prohibited from doing so.

The platform depends on third-party providers for hosting, authentication, payments, and document processing. Their availability and their terms are outside our control. A list of these providers is maintained in the Privacy Policy.

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that results will meet your requirements.

To the fullest extent permitted by law, Basecase will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost deals, or lost data.

Our total aggregate liability arising out of or relating to these Terms will not exceed the fees you paid us in the twelve months preceding the claim.

In particular, we are not liable for decisions made in reliance on underwriting outputs. See section 7.

You agree to indemnify and hold Basecase harmless from claims arising out of documents you upload that you did not have the right to provide, your violation of these Terms, or your violation of applicable law.

You may close your account at any time. We may suspend or terminate an account that violates these Terms, or that we are legally required to terminate. On termination, your data is handled as described in the Privacy Policy — including the retention of de-identified market data.

We may update these Terms. For material changes we will give notice in the app or by email before they take effect. Continuing to use the service after that means you accept the updated Terms.

Please read this section carefully. It affects how disputes between us are resolved and limits the ways you can seek relief.

Informal resolution first. Before starting a formal proceeding, you agree to contact us at legal@basecase.xyz with a written description of the dispute and the relief you seek, and to give us 30 days to resolve it. Most disputes are settled at this stage, and we will engage in good faith.

Binding arbitration.If we cannot resolve a dispute informally, it will be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, rather than in court. Arbitration will take place in [VENUE], or by video or telephone conference where the rules allow. The arbitrator’s decision is final and may be entered as a judgment in any court of competent jurisdiction.

Individual basis only. Disputes will be arbitrated on an individual basis. You and Basecase each waive the right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of class proceeding.

Exceptions. Either party may bring an individual claim in small-claims court if it qualifies. Either party may also seek injunctive or other equitable relief in court to protect intellectual property or confidential information, without first pursuing arbitration.

Your right to opt out. You may decline this arbitration agreement by emailing legal@basecase.xyzwith the subject line “Arbitration Opt-Out,” including your account email, within 30 days of first accepting these Terms. Opting out affects nothing else in this agreement and will not affect your account, your pricing, or your access to the service in any way.

Severability. If the class-action waiver above is found unenforceable as to a particular claim, that claim is severed from arbitration and will proceed in court; the remainder of this section continues to apply to all other claims. If this section is found unenforceable in its entirety, disputes will be resolved in the courts identified in section 18.

These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-laws principles. The courts of [VENUE] have exclusive jurisdiction over any dispute.

Questions about these Terms: legal@basecase.xyz